Most cash transfers take up to 15 working days to complete, depending on your new provider and how they send us your request.
The process starts when your new provider submits your transfer request to us electronically, by email, or by post.
From there, we’ll carry out standard verification checks to make sure the details we hold match the information provided by your new provider. If there are any mismatches or if we need further information to complete these checks, we'll send you an email right away to let you know what's needed to get things back on track.
Once our checks are complete, you'll receive an email asking you to review your transfer. As soon as you confirm you're happy with everything, we'll process the transfer and send you a confirmation email to let you know your money is officially on its way.
We'll send your money securely to your new provider via Faster Payments or BACS, along with your transfer history form detailing your current and previous tax year subscriptions. Once the payment arrives on their end, please allow a few extra working days for your new provider to locate the payment and apply it to your account.