How do I start a transfer?
If you hold a Cash ISA with another provider, you can start a transfer into your 1 Year Fixed Rate ISA at any point in your funding window – just head to Settings > Transfer in an existing ISA in the app.
Only Cash ISAs can be transferred into a 1 Year Fixed Rate ISA, meaning we can’t accept transfers from Stocks & Shares or Innovative Finance ISAs.
How long do transfers take
Transfers into a 1 Year Fixed Rate ISA should complete within 15 working days. Once you’ve submitted your transfer details, we’ll send the transfer request to your current provider electronically through Pay.UK; an electronic transfer service used across providers.
Once we receive the money, we’ll add this to a Vault in your 1 Year Fixed Rate ISA within 3 working days. Your vault will have its own fixed interest rate and access date, and you’ll start earning interest as soon as your money goes into the vault.
What interest rate applies to my transfer?
When you request a transfer, we'll hold the interest rate available at that time for up to 10 calendar days. If your transfer completes within that period, your transferred money will receive that rate.
If your transfer takes longer than 7 working days, we can't guarantee the rate we held for you. If the rate changes or we're unable to complete your transfer at that rate, we'll let you know.