If you would like to transfer out your 1 Year Fixed Rate ISA to another provider, you’ll need to contact your new provider and ask them to start the transfer. They’ll provide the steps you need to follow and send the transfer request to us directly on your behalf.
You can only transfer your 1 Year Fixed ISA out in full, so you can’t transfer individual Vaults or make a partial transfer.
If any of your Vaults haven’t reached their access date when the transfer takes place, a penalty charge equivalent to 90 days of interest will apply to that Vault. A penalty charge may apply to any Vault that has not reached its access date. Where required, we'll contact you with the applicable charge before the transfer is processed.
When we receive the transfer request, we'll let you know that the whole ISA will transfer and explain any penalty charges that apply. The exact process may depend on how we receive the transfer request.
Then, once we’ve completed our checks and confirmed you’re happy to go ahead with the transfer, we’ll process it and send across the money to your new provider.
For more information about transferring your Moneybox ISAs to another provider, please see here.