Why have I received less than I was expecting when selling my investments?

If you are selling a fund or an ETF, when you request a sale of your investments, this is sent to be processed the next working day. 

If you are selling a US stock, when you request a sale in the app, if requested before midday Monday-Friday, this is sent to be traded the same day around 2:30pm UK time (9:30am New York time).

If your request is made after midday, this is sent to be processed the next working day. This means it can take up to one business day from the time of your sale request for us to instruct our US broker to sell the shares.

Until your investments have been sold down (which is when the value of your funds is finally determined), the amount set aside for sale is still in the market, so you can receive back slightly more or less than you request due to movement in the markets.

Once your sale is complete and the proceeds are added to your Available Cash, you’ll receive an email to confirm the final amount.