Staying safe with Moneybox

At Moneybox, we’re dedicated to keeping you and your hard-earned savings safe from fraudsters.

Think you’ve been a victim of fraud?

If you notice something suspicious or think you may have been the victim of fraud, please contact our Support team at support@moneyboxapp.com, or give us a call on 0330 808 1866 as soon as possible.

Fraud to watch out for

Identity theft

Criminals can try to steal your personal information (your name, email address, or account details) and pretend to be you to gain access to your accounts.

Account takeover

This is where a criminal has actually gained access to your accounts. They can then manipulate information for financial gain.

Safe account fraud

You may receive a call from your 'bank' to say your accounts have been compromised and to move money to another account. A bank will never ask you to move money.

Phishing scams

These use fake messages as bait to lure you into clicking on links. They might pretend to be from your bank, asking you to verify personal information. It’s important to check the sender email address before taking action.

Number spoofing

Fraudsters can use technology to impersonate a genuine phone number, so they appear to be calling from a legitimate source before asking you to hand over personal information.

Investment scams

A scammer may get in contact to convince you to invest in something that is worthless or does not exist. Remember, if it sounds too good to be true, it probably is.

How Moneybox protects you from fraud

A dedicated team

At Moneybox we have security measures in place to alert us to any unusual activity. We’ll never ask you to withdraw from your account to protect your money from fraud, and your bank will never instruct you to withdraw from Moneybox.

If someone claiming to be Moneybox or your bank tells you to withdraw your balance, contact our Support team at support@moneyboxapp.com, or call us on 0330 808 1866 as soon as possible.

Two-factor authentication

When you register for an account with Moneybox, we mark your mobile device as ‘trusted’. This means that if you log into your account on a new device, you’ll be prompted to verify this login, and you won’t be able to access your account until you do.

So if a third party attempts to log in using your credentials, you’ll be notified and you’ll be able to contact us if this was not you.

Protect yourself from fraud

Have strong passwords

Use a combination of upper, lower case letters, special characters and numbers. A good strategy is to take three or four random words and join them together to form a password.

Set up secure logins

You can enable fingerprint or facial recognition for logging into Moneybox (Settings > Security), as well as a five-digit pin. This can protect you if your phone falls into the wrong hands.

Monitor your accounts

Regularly monitoring your accounts will help you spot any unauthorised transactions or unusual activity quickly.

Don't overshare online

Be careful when sharing personal information online - and check your privacy settings on social media so you’re aware of who is able to see your posts.

Report suspicious activity

Contact your bank immediately if you think you’ve been a victim of fraud. If you notice something suspicious on your Moneybox account, contact our Support team as soon as possible.

Be alert and trust your instincts

Never click on a link in an unexpected message, and be extra suspicious of any message that urges immediate action. Listen to your instincts and be wary of offers that seem too good to be true.

Where can I go for extra support?

Report fraud to Action Fraud

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Learn how to protect yourself on Take 5 To Stop Fraud

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Sign up to scam alerts with Which?

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Learn more with the ScamSmart campaign

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It's important you know

All investing should be regarded as longer term. The value of your investments can go up and down, and you may get back less than you invest.

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