Privacy Notice
Why we have a privacy notice
We are committed to respecting and protecting your privacy. This Privacy Notice sets out the type of information we collect from you and what we do with that information.
Other relevant policies and terms
What information does Moneybox collect?
How does Moneybox collect information from you?
What does Moneybox do with this information?
If you fail to provide personal data
Changes to this Privacy Notice
Who we are
The Moneybox Group consists of the parent company, Digital Moneybox Limited (“Moneybox”), a private limited company with the registered company number 0959775, and the following subsidiary companies:
- Moneybox Mortgages Limited (12954235)
- Moneybox Share Nominee Limited (12140599)
- Moneybox Pension Trustee Limited (13817702)
All Moneybox Group companies have the registered office address of 1-2 Hatfields, London, SE1 9PG.
Digital Moneybox Limited is registered with the Financial Conduct Authority (FCA) with the FCA registration number 712935, and 729703 for payment services activities. Digital Moneybox Limited is also registered as a Data Controller with the Information Commissioner’s Office (ICO) with registration number ZA130953.
Moneybox has appointed a Data Protection Officer (DPO) who is responsible for overseeing any queries in relation to this Privacy Notice, including any requests to exercise your individual rights.
To contact our Data Protection Officer, please refer:
- postal correspondence to: Data Protection Officer, Moneybox, 1-2 Hatfields, London, SE1 9PG; or
- emails to dpo@moneyboxapp.com.
This Privacy Notice is issued on behalf of the Digital Moneybox Limited. As such, any references to “Moneybox”, “we”, “us”, or “our” in this Privacy Notice are references to Digital Moneybox Limited, which is responsible for processing your data.
Other relevant policies and terms
This Privacy Notice should be read together with our Website & App Terms of Use, our Cookie Policy, and if you have signed up to a Moneybox account, our Customer Terms & Conditions. If you are using our mortgage service through Moneybox Mortgages Limited, please see the Moneybox Mortgages Limited Privacy Notice and our Moneybox Mortgages Terms of Business.
Our commitment
Moneybox is committed to protecting your personal data. Any personal data from which you could be identified, will only be used in accordance with this Privacy Notice. We will be the data controller for your personal data when you purchase a product or use one of our services.
This Privacy Notice supplements any other notices you may receive from Moneybox about the use of your personal data and is not intended to override them.
Lawful basis of processing
Under data protection laws Moneybox must have a lawful basis to process your personal data. Moneybox considers the following bases to be relevant:
- Consent/Explicit Consent: where you have given Moneybox permission to collect, use and store your personal data for a specific reason or reasons. Generally we do not rely on consent as a legal basis for processing your personal data, but when we do we will ask for your consent and you can withdraw your consent at any time. To process special category data, specifically health data for those customers with additional needs, we will explain how we are going to process your health data and obtain your explicit consent to do so.
- Performance of a contract: is necessary to provide a service or product.
- Legal obligation: where processing of the data is required by law, for example carrying out anti-money laundering checks. We are also required by law to retain certain information of people that register to open an account and of customers beyond the date when they cease to have a Moneybox account.
- Legitimate interest: where it is reasonable to achieve our and others legitimate interests, such as to understand how you interact with our app or website and to send communications about products and services we think will be of interest to you.
More detail on the lawful basis for the different ways we use your data is presented in the table later in this Privacy Notice.
What information does Moneybox collect?
Moneybox might collect, store and/or use the following types of information about you depending on the Moneybox products and services you use:
- Identity data: including name, date of birth, national insurance number, any documents used to verify your identity such as passport or driving licence. If you open a Moneybox Junior ISA, the information you give to us will also include the name and date of birth of your child.
- Contact data: including postal address, email address, telephone number.
- Financial data: including bank account details, bank statements, payment card details, salary and occupation details.
- Transaction data: including details about payments into and withdrawals from Moneybox, investments made with Moneybox, and your bank or credit card transactions if you utilised Open Banking to use the round-up service.
- Technical data: including internet protocol (IP) address, your login history, operating system and version, time zone setting, browser type and version, and other associated device type information required to support the functionality of the app and website.
- Usage data: including information about how you use our app and website, and the products and services.
- Marketing and communications data: including communications with Moneybox (in-app chat, email, phone call), feedback, survey responses, webinars and testimonials. Your preferences in receiving marketing from us and our third parties, and your communication preferences.
- Bank account or credit card credentials: including on demand credentials required to use Open Banking to connect your bank account or credit card to use our round-up service. These credentials are not stored by Moneybox.
- Special category data: including information you choose to share with us about medical conditions, and trade union or political party membership costs if that is included in your bank or credit card transactions that you have linked to the round-up service.
How does Moneybox collect information from you?
- Directly: including when you register or log on to the app or website, your usage and activity in the app or website, when you choose to use a Moneybox product or service via the app or website, when you enter information into calculators, questionnaires or surveys, transfer products to us, upload documentation, communicate with us by in-app chat, email, phone or post, make an enquiry.
- From third parties/public sources: including business partners, technical, payment and delivery service providers, advertising networks, tracking and analytics providers (including Google), search information providers and credit reference agencies. Some specific information from third parties includes:
- transaction information from banks or credit card providers if you connect to these using Open Banking to use the round-up service;
- identity data from public sources such as Companies House and the Electoral Register, and other entities based inside and outside the UK; and
- third-party providers and public sources to secure information related to financial crime, fraud, sanctions and politically exposed persons.
What does Moneybox do with this information?
Moneybox may use your personal data for the following purposes:
- Provide the requested products and services to you.
- Monitor traffic patterns and usage of the app and website to help improve the app design and layout.
- To ensure the ongoing safety and security of our website and app and to protect our customers and employees.
- Identify, troubleshoot and resolve any issues.
- Provide customer service, including responding to your enquiries and fulfilling any requests.
- Keeping a record of your relationship with us.
- To generate aggregated or anonymised statistics for internal business purposes.
- Analyse and profile personal data to evaluate certain things such as, how likely you are to be interested in other Moneybox products. To personalise your experience of the Moneybox app and website with more relevant screens, features or in-app messages, and send more relevant communications or present more relevant marketing.
- To help Moneybox provide relevant support based on information you have chosen to share with us relating to medical need or personal circumstances, and we may limit messages or marketing that are not appropriate to you.
- Carry out checks to prevent financial crime.
- Send you important information about Moneybox products, services and other technical notices, updates, security alerts, and support and administrative messages.
- To enable you to participate in a prize draw, competition, webinar, complete a survey or provide a testimonial.
- To deliver website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
- Comply with legal obligations, and to establish, exercise, or defend against legal claims.
More detail on what data Moneybox uses for different purposes and the lawful basis for its use is presented in the table below.
| Processing purposes | Legal basis | Types of personal information |
| To register you as a customer and maintain records of your relationship with us. | Performance of a contract. |
|
| To process and deliver your products and services, including managing payments (including round-ups) and fees and charges. |
Performance of a contract.
Legitimate interests (to recover debts due to us). Explicit Consent.
|
|
| To manage our relationship with you, including notifying you about changes to terms & conditions and this privacy notice. | Performance of a contract.
Legal obligation. Legitimate interests (to keep our records updated and to study how customers use our products and services). |
|
| To provide customer service, including the use of an AI chatbot in some circumstances, to respond to your queries and fulfil your requests, and to provide any additional support relating to medical need or personal circumstances. | Legitimate interest (for ensuring the safety, security, and performance of our app and website).
Explicit Consent |
|
| To enable you to participate in a prize draw, competition, webinar, complete a survey or provide a testimonial. | Performance of a contract.
Consent
Legitimate interests (to study how participants use our products and services, and better inform us how to develop them, to grow our business). |
|
| To develop and administer our business, products, services, features, app and website, including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting. | Legitimate interests (for running our business, provision of administration and IT services, and network security).
Legal obligation. |
|
| To monitor traffic patterns and usage of the app and website to understand IT performance, make improvements and protect our business and customers. | Legitimate interest (for monitoring and understanding IT performance for stability and improvement, and ensuring the integrity and security of the systems we use. |
|
| To use data analytics, including profiling, to personalise your experience of the Moneybox app with more relevant screens, features, products or in-app messages, and send more relevant communications or present more relevant marketing. We will also use this information to improve our app, website, products, services, marketing, customer relationships and experiences. We may also exclude you from some marketing if it is not relevant to your circumstances. | Legitimate interests (to define types of customers for our products and services, to keep our website and app updated and relevant, to develop our business and to inform our marketing strategy). |
|
| To deliver relevant app and website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. | Legitimate interests (to study how our customers use our products and services, to develop them, grow our business, and to better inform our marketing strategy). |
|
| To market to non-Moneybox customers including via our social media channels | Legitimate interest (to identify marketing target group) |
|
| To anonymise or aggregate personal data | Legitimate interest (to increase data security and protection, and to use for analysis to grow and enhance our business). |
|
| Comply with legal obligations, such as HMRC reporting. | Legal obligation. |
|
| To establish, exercise, or defend against legal claims. | Legitimate interest (to protect against legal claims). |
|
| Detect, investigate, and prevent financial crime. | Legitimate interest (for detecting, investigating, and preventing financial crime).
Legal obligation. |
|
| To facilitate gift deposits from non-customers | Performance of a contract. |
|
| To process the application and maintenance of the Junior ISA | Legal obligation. |
|
| To provide and administer products and services for your business | Performance of a contract. |
|
Links to other websites
Our app may, from time to time, contain links to and from the apps or websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for the content of these policies. Please check these policies before you submit any personal information to these websites.
If you fail to provide personal data
Where we need to collect personal data by law, for the performance of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract and may therefore be unable to provide you with one or more of our products or services.
Disclosing your information
We may share your information between companies within the Moneybox Group and with selected Data Processors and/or Data Controllers including:
- Moneybox Group companies to allow us to offer or provide you with products or services.
- Payment processing services to allow us to process your payments.
- Other financial institutions that we partner with or represent to allow us to offer you certain products and services, or who you ask us to deal with (such as when making a transfer).
- Our service providers (including their subcontractors) who help us to offer the Moneybox service.
- Analytics and search engine providers that assist us in the improvement and optimisation of our site (for example Google for the purposes of its Google Analytics service).
- Marketing partners to allow us to analyse and improve the effectiveness of our marketing and to be able to target or exclude you from specific marketing campaigns.
- HM Revenue & Customs to allow us to verify information you have provided to us.
- Credit reference agencies and other identity services to allow us to verify information you have provided to us. Moneybox does not report your account activity to credit reference agencies and leaves no hard imprint on your credit file.
- Individuals you have authorised to represent you and you have given instructions to us to disclose information on your account.
- Law enforcement agencies and other competent authorities in relation to financial crime detection and prevention and where necessary to enforce or apply our Terms and Conditions and other agreements, or to protect our rights, property, or safety of us or our customers.
- If we sell or buy any business or assets, in which case we may need to disclose your personal information to the prospective seller or buyer of such business or assets or where we transfer or delegate our rights or obligations as allowed under our terms and conditions.
We require all Data Processors to ensure the security of your personal data and to treat it in accordance with the law. We do not allow our Data Processors to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Storing your information
Security
We have put in place appropriate security measures to prevent your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, and/or access. These include both technical and organisational controls. We:
- Maintain a governance structure and policy framework to manage security throughout the organisation.
- Encrypt your data to keep it secure when it is at rest and in transit.
- Mandate authentication to ensure your identity is verified at signup and during your continued use of the app or website.
- Implement physical security measures of our offices and locations where we store your data.
- Align our software development processes against best practices for security.
- Backup your data regularly.
- Review our security measures to ensure they meet our high standards, including by testing our controls.
- Limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
- Have processes in place to check the personnel security of our staff before they handle your personal data or interact with our systems.
- Reasonably assess the security of third parties to ensure your data is protected, and use contractual provisions to mandate our security expectations.
- Put in place procedures to identify and respond to any suspected or actual failure of our security, and where that leads to a personal data breach we will notify you and any applicable regulator of the breach where legally required to do so, or optionally where we believe it is the right course of action.
Where we have given you, or where you have chosen, secret authentication information (e.g. a password or personal identification number (PIN)) which enables you to access certain parts of our website or app, you are responsible for keeping this secret authentication information confidential. You must not share this secret authentication information with anyone, and Moneybox will never ask you to provide these details over the phone, on a website other than Moneyboxapp.com, or via the official Moneybox app sourced via the official Google and Apple app stores. You should not allow other people to use your account.
Outside the EEA
Transfers of personal data from the UK to the European Economic Area (EEA) is permitted by the UK government. Some of our data processors are based outside the EEA so their processing of your personal data will involve a transfer of personal data outside the EEA. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by:
- only transferring your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK Government;
- using the International Data Transfer Agreement approved by the Information Commissioner’s Office which gives personal data the same protection it has in the UK.
Data retention
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal requirements. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal and regulatory requirements.
Your rights
We will need to confirm your identity and ensure your right to access your personal data or to exercise any of the other rights listed below. We may also need further information from you in order to speed up your request. You will not have to pay a fee to access your personal data (or to exercise any of the other rights listed below), however we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We try to respond to all legitimate requests within one month, but occasionally this may take longer if your request is particularly complex, or you have made a number of requests (if this is the case, we will notify you and keep you updated).
Access to your personal data
You have the right to request access to your personal data (commonly known as a data subject access request (DSAR)). If you would like a copy of the information held on you, please contact our Data Protection Officer (see the beginning of this Notice for details).
Correction of your personal data
You have the right to request the correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, although we may need to verify the accuracy of the new personal data you provide to us. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.
Erasure of your personal data
You have the right to request the erasure of your personal data. This enables you to ask us to delete personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.
Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Objection to processing of your personal data
You have the right to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Restriction of processing your personal data
You have the right to request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- if you want us to establish the personal data’s accuracy;
- where our use of the personal data is unlawful but you do not want us to erase it;
- where you need us to hold the personal data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
- you have objected to our use of your personal data but we need to verify whether we have overriding legitimate grounds to use it.
Transfer of your personal data
You have the right to request the transfer of your personal data to a third party. Subject to the rules and regulations that govern the products and services we provide, we will provide to a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdrawing consent
You have the right to withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Updating your marketing preferences
You have the right, at any time, to contact us to update your marketing preferences. You can do so by using the chat facility in-app or by emailing us at dpo@moneyboxapp.com.
Contact the Information Commissioner’s Office
You have the right to contact the Information Commissioner’s Office (ICO) an independent supervisory authority for data protection in the UK, you can complain to them if you are unhappy with how we have used your personal data.
The ICO’s details are:
- Postal correspondence: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- Helpline: 0303 123 1113
- Website: ico.org.uk
Changes to this Privacy Notice
We may make changes to this Privacy Notice, so please review it every now and then. If appropriate we will notify you by email about changes. This Privacy Notice was last updated on the 5th of August 2024.
Version 5.1