We are also registered with the Information Commissioner under registration number ZA130953.
Other relevant policies and terms
Information we may collect from you
Information you give us
During the course of opening a Moneybox account, the information you give to us may include your name, address, email address, phone number, date of birth, National Insurance number, bank account and other financial details, copies of personal identification documents (such as your passport or driving licence) and photographs or other descriptions of your likeness. You may also provide us with certain information by filling in other forms, entering competitions or promotions or by corresponding with us by phone, email, text message or through our live in-App chat function.
If you use our ‘Round up Service’ (as defined in our Customer Terms & Conditions) you will also provide your account credentials (such as user name and password) for your selected online banking account or payment card so that your account transactions can be accessed (on a read-only basis) to provide you with the Round up Service. Remember, you do not have to sign up to our Round up Service if you don’t want to.
Information we collect or receive from other sources
When you visit our website or use our App we may collect or receive your IP address, URL, browser information, plug-in types, operating system and platform as well as your login information. We work closely with third parties (for example: business partners, technical, payment and delivery service providers, advertising networks, tracking and analytics providers (including Google), search information providers, lead generation agencies and credit reference agencies) and may receive information about you from them, such as your clickstream through our website and App, the products you viewed and the page interactions.
What we do with your information
We use the information we collect about you to:
(a) verify your identity and to conduct anti-money laundering checks;
(b) provide you with the products and services you have requested;
(c) carry out our contractual obligations in relation to contracts entered into with you or with our business partners and service providers;
(d) notify you about changes to our products or services;
(e) ensure that content from our website and our App is presented in the most effective manner for you and for your devices;
(f) administer our website and App and for internal operations such as troubleshooting, data analysis, testing and research purposes;
(g) help maintain the safety and security of our website and App;
(h) make suggestions to you (and other customers) about our products or services and to send such information via email, SMS message, targeted social media and our in-App secure notification center; and
(i) measure or understand the effectiveness of advertising we send to you (and other customers) and to deliver relevant advertising to you.
Disclosing your information
We may share your information with selected third parties including:
(a) business partners, service providers, suppliers and sub-contractors for the performance of any contract we enter into with them or you, including to:
(i) the ISA manager (Greyfriars Asset Management LLC) for the set up and management of your Stocks & Shares ISA or General Investment Account;
(ii) Yodlee Inc. to facilitate the Round up Service (if selected);
(iii) GoCardless Ltd to facilitate direct debits; and
(iv) Onfido Ltd to conduct the required background, credit and compliance checks;
(b) advertisers and advertising networks that require the information to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with anonymised or aggregate information about our users.
(c) analytics and search engine providers that assist us in the improvement and optimisation of our site (for example Google for the purpose of its Google Analytics service);
(d) if we sell or buy any business or assets, in which case we may need to disclose your personal information to the prospective seller or buyer of such business or assets;
(e) if we, or substantially all of our assets, are acquired by a third party, in which case personal information held by it about its customers will be one of the transferred assets; and
Storing your information
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website or App. Transmission is at your own risk.
Where we have given you, or where you have chosen, a password or personal identification number (PIN) which enables you to access certain parts of our website or App, you are responsible for keeping this password or PIN confidential. We ask you not to share this password or PIN with anyone.
Out of the EEA
Access to your information
The Data Protection Act 1998 gives you the right to access the information we hold about you. If you would like a copy of the information held on you, please email us at firstname.lastname@example.org. A small fee may be payable to cover our administration costs.
Withdrawing consent to marketing
By submitting your personal information, you agree that we may use your information for marketing purposes (including electronic marketing). We will not disclose your information to any third party for marketing purposes, without your further consent. You have the right, at any time, to ask us not to process your personal information for marketing purposes. You can do so by emailing us at email@example.com.
Links to other websites
Our website or App may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.
To contact us, please email firstname.lastname@example.org.