Customer Operations - AML Executive

Our Commitment to DE&I

At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential.

About Moneybox

At Moneybox, we’re helping people turn their money into something greater. We launched our award-winning app back in 2016, and made waves with our now famous round-ups feature, which helped thousands of people start investing with just their spare change. Fast forward to today, and we’ve brought saving, investing, home-buying, and retirement services together into one simple app. So people can reach their goals and build wealth with confidence, whatever their starting point. With a range of free tools, educational content, and award-winning customer support, we’re already helping hundreds of thousands of people all across the UK

Job brief

What you’ll do

• Work closely with the Support, Compliance, and wider Operations teams, helping with their day-to-day tasks when needed
• Run daily ‘first line’ AML checks on all customers where the app can’t verify their identity or direct debit details
• Help customers change their direct debits using approved checks and processes
• Monitor transactions on and off the platform to spot potential suspicious activity
• Work with customers to gather information on the source of their Moneybox contributions
• Complete daily ongoing monitoring of existing accounts for concerns such as sanctions and criminality
• Speak with customers to obtain their correct details in order to set up a Lifetime ISA account
• Work with the wider team to review and suggest improvements to all processes above
• Working week – 5 days per week, 9am – 5:30pm, including one weekend day on rotation.

Who you are

• A driven, ambitious individual who’s looking to build their career at a growing company
• Someone with an interest in AML, compliance, or Operational roles, looking for the first step in their career
• Someone extremely organised and adaptable; able to tackle a long task one hour, and a tricky ad-hoc request the next
• Trustworthy and reliable – you’ll be performing some extremely important functions
• A confident but friendly individual, able to clearly explain to customers what is needed of them, whilst still maintaining a great Moneybox service
• Naturally personable and curious, great communicator who has a passion for their work
• A pro-active, ‘do-er’, who lets us know when they have questions – we love it when people get stuck in, but we love it even more when they let us know when they aren’t sure!
• Knows how to have to have fun whilst maintaining a professional outlook.
• #LI-CS1

Experience and skills

• Excellent written and spoken English
• Relevant customer service experience
• Ability to work well both individually and as part of a team
• Good analytical and problem-solving skills
• Great communication and listening skills
• Meticulous attention to detail

What’s in it for you?

• Opportunity to join a fast-growing, award-winning and super ambitious startup
• Work with a friendly team of highly motivated individuals
• Be in an environment where you are listened to and can actually have an impact
• Thriving collaborative and inclusive company culture
• Competitive remuneration package
• Opportunity to attend industry conferences and events
• Gympass subscription
• Private medical insurance
• Personal L&D allowance 
• 25 days holiday + bank holidays