Managing your account
11 Support topics
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How do I report unauthorised access to my account?
If you notice anything suspicious, such as changes to your account that you do not recognise, or believe that…
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What if I need extra support?
If there’s something you’d like to make us aware of, including any financial worries, life events like losing your…
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How do I log in to my Moneybox account on the website?
You can log into your Moneybox account on our website by clicking ‘Log in’ in the top right corner…
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How can I manage my Moneybox account on the website?
All Moneybox customers can use the Moneybox website to view the balance of each of your accounts, your recent…
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How do I log out of my account on the Moneybox website?
You can sign out of your Moneybox account on the website by clicking your initials in the top right…
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How can I update my personal details on the Moneybox website?
You can edit your email address and mobile number on the Moneybox website by clicking your initials in the…
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How can I view and generate statements on the Moneybox website?
To view your statements on the Moneybox website, just head to Settings > Statements and documents. If you’d like…
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How do I download the Moneybox app?
You can download the app via the Google Play Store (for Android devices), or the App Store (for iOS…
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Changing your Moneybox password on the website.
If you’re already logged in to your Moneybox account on our website, you can set a new password by…
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Can I close my Moneybox account on the website?
Before you can close your Moneybox account, you’ll first need to withdraw your balance, or cancel your account if…
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How can I change my linked bank account on the website?
You can request to update your linked bank account in Settings > Linked bank account. If you’ve switched banks…
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It's important you know
Capital at risk. All investing should be for the longer term. The value of your investments can go up and down, and you may get back less than you invest. Tax treatment depends on individual circumstances and may be subject to change in the future.
A 25% government penalty applies if you withdraw money from a Lifetime ISA for any reason other than buying your first home (up to £450,000) or for retirement, and you may get back less than you paid into your Lifetime ISA.
Your home may be repossessed if you do not keep up repayments on your mortgage.
Payments you make into your pension won’t be accessible until the minimum pension age (currently 55, increasing to age 57 from 2028). Tax treatment depends on individual circumstances and may be subject to change in the future.