Frequently asked questions

How do I sign up for Moneybox?

How do round ups work?

Why should I start investing?

Get in touch

Our support team are available seven days a week 9-5:30pm.

Existing customers

We recommend getting in touch by chatting to our Moneybox team via the mobile app or web chat. Look for 'Help' in your account settings to start a new chat. If you can't log in, you can email us here.

Other enquiries

Have questions before joining Moneybox? You can contact us here here.

It's important you know

Capital at risk. All investing should be for the longer term. The value of your investments can go up and down, and you may get back less than you invest. Tax treatment depends on individual circumstances and may be subject to change in the future.

A 25% government penalty applies if you withdraw money from a Lifetime ISA for any reason other than buying your first home (up to £450,000) or for retirement, and you may get back less than you paid into your Lifetime ISA.

Your home may be repossessed if you do not keep up repayments on your mortgage.

Payments you make into your pension won’t be accessible until the minimum pension age (currently 55, increasing to age 57 from 2028). Tax treatment depends on individual circumstances and may be subject to change in the future.

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