Platform Operations Manager

Our Commitment to DE&I

At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential

About Moneybox

Moneybox is the award-winning app that helps you turn your money into something greater. We’ve brought saving, investing, home-buying, and retirement services all together into one simple app, so it’s easier than ever to achieve your goals and build wealth, whatever your starting point.

Job Brief

What you’ll do

Working as part of the Investment Operations team interacting frequently with other operations, finance and technology team members, this role will be responsible for, but not limited to, the following:

• Leading and supervising operational processes across our current and future, cash and investing product base (including trade and deposit instructions, withdrawals, aggregation/disaggregation/settlement and transfer processing)
• Constantly reviewing all operational processes within the platform to look for areas of improvement and working with the development team to ensure that our system is the best it can be
• Handling of escalations from the team, internal stakeholders, and external parties referring to senior management when required
• Reviewing daily reconciliations of customer money and assets in line with CASS rules
• Working with the Finance Team to process payments, settlements, and funding to and from partners
• Working with the Customer Operations and Support teams to progress ISA, LISA and SIPP transfers and other withdrawal types
• Coaching and managing junior members of the team,  reviewing their work and providing timely feedback
• Creation and maintenance of up-to-date documentation

Who you are

• A driven individual who’s looking to develop their career at an exciting fast-growing company that is trying to make a positive mark on the world
• A highly detail-orientated individual with a diligent and methodical approach to operations
• Interested in providing and developing an excellent customer-centric operations service
• A naturally personable, great communicator who has a passion for their work and the people they work with
• Knows how to have fun whilst maintaining a professional outlook

Experience and skills

• Studying towards, or has completed, a relevant professional qualification
• Knowledge of investment operations and financial markets
• Up to 2 years experience experience managing or supervising in an operations role with a similar product base to Moneybox
• Ability to work well both individually and as part of a team
• Highly numerate with good Excel skills
• Fluency in English
• Ability to work independently with minimal guidance

What’s in it for you?

• Opportunity to join a fast-growing, award-winning and super ambitious business.
• Work with a friendly team of highly motivated individuals.
• Be in an environment where you are listened to and can actually have an impact.
• Thriving collaborative and inclusive company culture.
• Competitive remuneration package.
• Company shares
• Company pension scheme
• Hybrid working environment
• Home office furniture allowance
• Personal Annual Learning and Development budget
• Private Medical Insurance
• Health Cash Plan (cashback on visits to the dentist & opticians etc)
• Cycle to work scheme
• Gympass subscription to a variety of gyms and wellbeing apps
• Enhanced parental pay & leave
• 25 days holiday + bank holidays with additional days added with length of service.

This is a hybrid role. Our office is in London, by the Oxo Tower