Moneybox Mortgages Terms of Business

1. INTRODUCTION

1.1 Welcome

Welcome to Moneybox Mortgages. We offer a simple way to find a mortgage that’s right for you.

These are the terms and conditions that apply to our mortgage advisory services. They explain the rights and obligations that apply to anyone using our services and acts as an agreement between that person and us.

1.2 Who we are

The Moneybox Mortgages services are primarily provided through the Moneybox mobile app, but can be accessed through other means too, including the Moneybox website.

Moneybox Mortgages Ltd is the company that provides our mortgage advisory services. Its company registration number is 12954235 and registered office is 1-2 Hatfields, London SE1 9PG.

Moneybox Mortgages Ltd is an appointed representative of Mortgage Advice Bureau Limited and Mortgage Advice Bureau (Derby) Limited. These companies are both authorised and regulated by the Financial Conduct Authority (with firm reference numbers 455545 and 466154) with registered offices at Capital House, Pride Place, Derby, Derbyshire DE24 8QR. Moneybox Mortgages Ltd has Financial Conduct Authority firm reference 942190.

Digital Moneybox Limited is the parent company of Moneybox Mortgages that operates the Moneybox app and Moneybox website through which the mortgage advisory services are provided. Its company registration number is 09597755 and registered office is 1-2 Hatfields, London SE1 9PG. It is authorised and regulated by the Financial Conduct Authority with firm reference number 712935.

When we say “Moneybox Mortgages”, “we”, “us” or “our” in these terms and conditions we’re referring to Moneybox Mortgages Limited. When we say “Moneybox” we’re referring to Digital Moneybox Limited.

1.3 Your relationship with Moneybox Mortgages

These terms and conditions govern our mortgage advisory services and how you may use them.

Our relationship is with the person who uses the Moneybox Mortgages advice services. When we say “you” or “your” in these terms and conditions we’re talking about that person, which includes joint applicants. Nothing in these terms creates a relationship between us and any third party.

1.4 Other relevant policies and terms

You should read these terms and conditions along with the Moneybox Mortgages Privacy Notice.

If you have signed up for a Moneybox account, you should also read the Moneybox Terms & Conditions and the Moneybox Privacy Notice.

1.5 How to contact us

You can contact us through the Moneybox app or by one of the following methods:

Email : support@moneybox.app
Post ✉️: Moneybox, 1-2 Hatfields, London SE1 9PG
Telephone ☎️: 0330 808 1866

If you need to contact us to make a complaint then please see Section 3.2 (Complaints) below.

1.6 How we’ll contact you

We can contact you via the Moneybox app, email, telephone, SMS or post using the details you registered with us. It’s therefore really important that your contact details are up to date, particularly your email address, and you are using an up-to-date version of the Moneybox app.

When we contact you we will always communicate in English.

1.7 Alternative formats

In the Moneybox app, you can make some adjustments to the font and appearance of documents in Settings. Please reach out to us if you require any other assistance or accessible formats.

2. OUR SERVICES

2.1 Introduction

Moneybox Mortgages is an advice service. We provide advice on mortgages as well as insurance and protection.

We might also make introductions to other service providers, such as solicitors, conveyancers or other advisers who can assist you as part of obtaining a mortgage, whether you’re a first time buyer or remortgaging. For more information on this service, see Section 2.5 (Introductions).

2.2 Mortgages

We offer advice on a comprehensive range of mortgages from across the market.

It’s important to note that we can’t obtain mortgages for you that you can only get from going directly to the lender.

Most of the products we recommend are regulated by the Financial Conduct Authority. Where they aren’t, we’ll let you know.

The mortgage products we can advise you on are called “first charge mortgages”. That means the mortgage provider will expect to be the only lender whose loan is secured against your property, or, if there are other lenders with security over your property, their security should rank in priority.

We don’t offer advice on “second charge mortgages” or other types of property financing. But we might be able to introduce you to other people who can. If we do that, and you choose to instruct that person, we won’t be liable for any loss or liability that results from the delivery of their service to you, however that loss might be caused.

2.3 Insurance and Protection

We offer advice on insurance and protection policies including life, critical illness, income protection, accident & sickness, and buildings & contents. We usually advise on policies from the following insurers:

• • • Aviva
    • Legal & General
    • Liverpool Victoria (LV=)
    • Paymentshield
    • Royal London
    • Uinsure
    • Vitality Life
    • Guardian who is an appointed representative for Scottish Friendly

2.4 Advice and Recommendations

When we give you advice or a recommendation we’ll do everything we can to make sure it’s suitable for you and your circumstances. Our advice will always be based upon what best meets your needs and circumstances on the day the application is made.

If we do recommend a particular mortgage, we’ll be sure to:

• • • Explain the mortgage features and their implications for you, both now, in the future, and with interest rate movement.
    • Tell you the costs associated with the mortgage and the impact of adding any of these to the mortgage itself.
    • Recommend insurance and protection products and explain how they meet your needs and, if they don’t cover your whole mortgage, the implications of any shortfalls in cover.
    • Explain the next steps to be taken and relevant timescales.
    • Let you know who you need to contact for help or support throughout the mortgage lifecycle and how to get in touch with them.
    • Give you a written report confirming why we’ve made the personal recommendation.
    • Provide you with personal illustrations and other relevant information.

2.5 Introductions 

If we make an introduction to someone else who can help you, please remember that they operate independently of Moneybox Mortgages and we can’t be held responsible for any loss or liability that arise from their actions or inactions, no matter how they’re caused.

We also recommend that you should also do your own research on anyone we introduce to you.

We might receive a commission or fee if we introduce you to someone else. If we do, we’ll let you know.

2.6 Our Fees and Costs

We don’t charge you any fees for arranging your mortgage or insurance and protection.

Instead, we receive:

• • • A “procuration fee” (which is basically a commission) from mortgage lenders for arranging a mortgage with them.
    • A commission from insurers in an amount equal to a percentage of the premium you pay to them for any insurance product we arrange with them.
    • A flat fee from any operator of a conveyancing platform for any successful introduction to a conveyancer that we make to you through their applicable platform.

For any other fees and charges, we’ll always explain them to you along with any payment options before we do any work.

If you’d like to see a list of the rates paid by mortgage lenders who we have access to then do ask your adviser. The precise amount that mortgage lenders and insurers pay based on the products recommended to you will be detailed in a mortgage illustration or an insurance illustration document, which we’ll give to you.

Illustration documents will also set out all fees for the product they relate to.

We don’t refund any fees you may incur whilst applying for a mortgage through us.

2.7 Duty of Disclosure

In order to make sure our advice is based on your personal financial circumstances and objectives, we’ll need to obtain information about you, your lifestyle and your financial expectations. You must give us complete, accurate and truthful information. We will work on the basis that all information is all of these things.

If you don’t provide us with that information we won’t be able to provide you with our service.

You must also give complete, accurate and truthful information to any other person who provides the products and services we advise on. If you don’t then your product may be invalidated.

3. ADDITIONAL INFORMATION

3.1 Communication rules

Whenever you communicate with a member of the Moneybox Mortgages team or provide us with instructions you must not:

• • • Do anything that is unlawful.
    • Communicate any illegal content or activity.
    • Be defamatory, obscene, offensive, hateful or inflammatory.
    • Bully, harass, insult or intimidate.
    • Include any racist, sexist, sexualised or violent language.
    • Cause annoyance, inconvenience or anxiety, upset, alarm or distress.

You must comply with these communications rules in spirit as well as to the letter. We will decide, at our discretion, if a communication does not meet these communications rules. If we decide that you have breached our communications rules, we may stop providing all services to you immediately.

3.2 Complaints

If you have a complaint about our service please contact us by one of the following methods:

support@moneybox.app
Moneybox, 1-2 Hatfields, London SE1 9PG
☎️ 0330 808 1866

Alternatively, if your complaint is about your adviser, the mortgage advice or the service you have received, you can contact Mortgage Advice Bureau in one of the following ways:

complaints@mab.org.uk
Resolutions Department (Complaints), Mortgage Advice Bureau Limited, Capital House, Pride Place, Derby, DE24 8QR
☎️ 01332 200020

If we can’t resolve or settle your complaint within eight weeks from the date you first made the complaint, you may refer it directly to the Financial Ombudsman Service:

Financial Ombudsman Service, Exchange Tower, London E14 9SR
☎️ 0800 023 4567
complaint.info@financial-ombudsman.org.uk

3.3 Financial Crime and Termination

All transactions relating to our services are covered by, and adhere to, the Money Laundering and Terrorist Financing (Information on the Payer) Regulations 2017 and the Proceeds of Crime Act 2002.

Included within our financial crime controls, we verify the identity and address of our customers. Identity verification checks may include electronic searches through the Electronic Identification Verification Services, electoral roll and use of credit reference agencies. We’ll also need proof of your source of funds, income and expenditure.

Where we are unable to verify your identity or documentation, we will be unable to continue with your mortgage application.

3.4 Financial Services Compensations Scheme

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Further information about compensation scheme arrangements is available from the Financial Services Compensation Scheme (FSCS) www.fscs.org.uk.

3.5 Governing Law and Jurisdiction

The laws of England and Wales apply to this agreement. The courts of England and Wales will have exclusive jurisdiction to settle disputes or claims.

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