Systems Engineer

Moneybox is growing rapidly, and our technical teams are no exception. We have more users, more accounts, more money invested, more features, more code, more data, and more team-members than ever before. We’re looking for a Systems Engineer to help us handle all that growth without compromising on our service or product quality.

This role is in our back end engineering team that builds and operates our cloud hosted services. You will be working with people throughout Moneybox to support the live service, provide technical solutions, develop new systems, and improve the way we do things.  This is a hands-on role where you will be owning solutions from concept to delivery. 

This team offers and runs the following services;

• Advanced Technical Support: Handle complex technical inquiries related to our live services, ensuring service issues are resolved swiftly, with minimal impact.
• Collaborative Investigations: Work alongside and with our engineering and operations teams to support internal investigations, requiring a deep understanding of our technical infrastructure.

System Reliability: Maintain and enhance the availability, security and resilience of Development and Live environments hosted in the cloud, particularly within the Microsoft Azure ecosystem.

Our Tech Stack

• Cloud and Infrastructure

• • • Azure: App Services, Functions, Service Bus, Event Hub, CosmosDB, Redis, SQL Server, Databricks, Keyvault
    • Infrastructure-as-code (Terraform)
    • CloudFlare 

• Developer Services

• • • GitHub, Azure DevOps Pipelines

• Ops Services

• • • Datadog 
    • Rollbar
    • Incident.IO

• Software Stack

• • C#, .NET Core / .NET Framework (being phased out)
  • REST APIs, Hangfire, React, MediatR, Entity Framework, Mass Transit, xUnit/NUnit

What you’ll do

The role will be responsible for but not limited to the following;

• Working with all the different Moneybox teams, addressing both customer and internal queries, helping all to resolve issues and achieve their objectives
• Proactively monitor and maintain system health and security. Reacting to monitoring alerts, telemetry, and service insights.
• Advanced Technical Support, Handle complex technical inquiries related to our live services, ensuring service issues are resolved swiftly, with minimal impact.
• Design, build and implement cloud systems, developer and ops services to empower our engineering teams and deliver live service.
• Help set and meet service level objectives with a focus on a high quality live service and empowering our development teams to deliver continuous change.
• Foster a knowledge-sharing environment with thorough documentation and a teamwork-oriented culture.
• Setting high standards, and continually improving how we do things.
• Maintain, manage and continuously improve our live service, systems and tooling.
• Contributing to regular planning sessions such as refinement and task prioritisation
• Supporting, coaching, and mentoring junior team members.
• Staying abreast of and (where necessary) applying the latest emerging technologies.