Support Team Executive - Sunset Team

About Moneybox

At Moneybox, we’re helping people turn their money into something greater. We launched our award-winning app back in 2016, and made waves with our now famous round-ups feature, which helped thousands of people start investing with just their spare change. Fast forward to today, and we’ve brought saving, investing, home-buying, and retirement services together into one simple app. So people can reach their goals and build wealth with confidence, whatever their starting point. With a range of free tools, educational content, and award-winning customer support, we’re already helping hundreds of thousands of people all across the UK

Job brief

What you’ll do

• Interacting with current and potential customers through Intercom and phone to address any queries they have and provide great customer service.
• Working alongside the Operations and Compliance team to ensure a great customer experience.
• Providing key feedback to Team Leads and managers on key customer queries and issues.
• Looking for ways to go above and beyond to provide a great service and experience for our customers.
• Raising awareness of our mortgage advice service to help customers on their home-buying journey.
• Understanding the wider Moneybox roadmap and direction, helping to feed into this.
• Problem solving and triaging – as a member of the Sunrise team there’ll be times with limited technical support to resolve your queries.
• Be self motivated; you’re able to stick to productivity and quality targets even when working unsupervised.

Working days:

• Five days per week Monday – Friday, no weekends. Shifts are 13.30 – 22:00 (some flexibility is available here should you need it), Additional overtime hours are also available. Please note that during your training period hours will be 9am – 5:30pm

Who you are

• A driven, ambitious individual who’s looking to build their career at an exciting very- fast-growing company.
• Naturally personable, great communicator who has a passion for their work and the people they work with.
• Excited about being part of a fast-growing company that’s trying to make a positive mark on the world.
• Interested in savings and investments personally, with a desire to gain even more knowledge in both of these areas.
• Knows how to have fun whilst maintaining a professional outlook.

Experience and skills

• Excellent communication skills
• Ability to work well both individually and as part of a team.
• Experience working to metrics in a contact center environment.
• Good analytical and problem solving skills.
• A ‘high-output do-er’ with a desire to work in a fast-paced, fast-changing startup environment.
• Able to confidently prioritise tasks, identify patterns and work independently.
• Direct experience with Intercom.

What’s in it for you?

• Opportunity to join a fast-growing, award-winning and super ambitious startup
• Work with a friendly team of highly motivated individuals
• Be in an environment where you are listened to and can actually have an impact
• Thriving collaborative and inclusive company culture
• Competitive remuneration package
• Opportunity to attend industry conferences and events
• Gympass subscription
• Private medical insurance
• Personal L&D allowance 
• 25 days holiday + bank holidays

Our Commitment to DE&I

At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential.