Senior Content & Comms Manager

What You’ll Do

You will be responsible for delivering the content and communications strategy across core brand campaigns, and across our four key missions – Saving, Investing, Home-buying and Retirement. You will lead the team and be responsible for their output across all customer communications, blog content within the app and on the website, and social media.

• Set the direction for the Content & Communications team, ensuring we have a clear roadmap of activity and are working on the highest impact projects at all times
• Take responsibility for line management and development of the existing Content & Communications team
• Work with functional and mission teams across the business to understand their priorities, needs and requirements and prioritise between them effectively
• Support with the planning and execution of the CRM Comms calendar, co-ordinating across a range of customer campaigns to deliver a monthly plan which aligns with business priorities and delivers a good experience for customers
• Produce customer communications across a range of areas including business and product updates, educational content and community-building communications such as our much-loved Round Up newsletter
• Effectively monitor the performance of content and communications, to inform monthly planning and drive an ongoing uplift in engagement
• Brief internal and external designers to develop relevant content and comms assets, with responsibility for hiring, briefing and managing third parties where relevant
• Be responsible for signing off on content produced by the team, ensuring tone, personality and style is consistent with the Moneybox brand guidelines
• Ensure the Content & Comms function runs smoothly and efficiently from briefing and prioritisation through to delivery, co-ordinating with our Compliance team to ensure output adheres to regulatory requirements

Who you are

• You have a genuine interest in Moneybox and the services we offer – excited about being part of a fast-growing brand and helping its customers turn their money into something greater
• A driven, ambitious individual who’s looking to build on their experience at a high-performing company
• A proactive self-starter with strong project management and organisational skills
• Collaborative team player who is able to take feedback on board, with a willingness to solve problems independently
• A curious, creative and collaborative person who has a willingness to start conversations and get stuck in
• Adaptable and flexible, for those times when things do not go to plan
• Naturally personable, great communicator who has a passion for their work and the people they work with
• Knows how to have fun whilst maintaining a professional outlook

Experience and Skills

• Several years of relevant content and communications experience in a consumer-facing environment
• Proven experience in using content and comms to deliver on commercial targets and to inform, engage, and educate a community
• Experience in project managing multiple workstreams and stakeholders, with the ability to prioritise effectively
• Experience leading and managing a team
• Excellent copywriting skills and an extreme attention to detail
• Capable of communicating complex ideas and products simply and convincingly
• Ability to understand customer data and use it effectively to inform content creation
• Confident communicator with the ability to work independently and as part of a team

What’s in it for you?

• Opportunity to join a fast-growing, award-winning and super ambitious startup
• Work with a friendly team of highly motivated individuals
• Be in an environment where you are listened to and can actually have an impact
• Thriving collaborative and inclusive company culture
• Competitive remuneration package
• Company pension scheme
• Home office furniture allowance
• Membership to online learning platform for access to over 5000 courses
• Personal Annual Learning and Development allowance
• Private medical insurance
• Health Cash back for trips to the dentist, opticians, Physio & other wellbeing plus access to virtual GPs
• Gympass subscription
• 25 days holiday + bank holiday