Resource Planner - Maternity Cover

Our Commitment to DE&I

At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential.

About Moneybox

At Moneybox, we’re helping people turn their money into something greater. We launched our award-winning app back in 2016, and made waves with our now famous round-ups feature, which helped thousands of people start investing with just their spare change. Fast forward to today, and we’ve brought saving, investing, home-buying, and retirement services together into one simple app. So people can reach their goals and build wealth with confidence, whatever their starting point. With a range of free tools, educational content, and award-winning customer support, we’re already helping hundreds of thousands of people all across the UK

Job brief

What you’ll do

• Collaborate with all customer facing departments to support them with accurate forecasting and resourcing needs.
• Have good understanding of the financial forecasting model and the underlying assumptions so that you can adequately feedback to senior members of the team any resourcing issues.
• Provide weekly feedback on the above model and the assumptions to highlight where any changes may need to be made.
• Manage and oversee rotas, annual leave approvals and shift swaps across teams to ensure correct resourcing,
  be the Relationship manager for third party platforms in the Support Team, and responsible for onboarding new joiners onto the platforms.
• Manage ad-hoc projects helping to execute on efficiency and change initiatives.
• Oversee morning and afternoon volume assessment, providing guidance and insight into the daily planning to ensure all teams have sufficient resource to stay within their respective SLAs..
• Report and feedback on our CSAT, SLA’s and resourcing levels weekly, ensuring full insight and commentary.
• Oversee budget usage for Overtime, team socials and reward and recognition.

Who you are:

• Must have prior experience in a similar role.
• Empathetic, proactive, and solution-oriented.
• Strong communicator with the ability to convey complex information clearly and effectively.
• Confident at working independently and as part of a team.
• Detail-oriented, adaptable, and committed to continuous improvement.
• Collaborative and motivated to improve the team efficiency and productivity.

Experience and skills:

• Excellent written and spoken English.
• Ability to work well both individually and as part of a team.
• Relevant work experience.
• Strong analytical and problem solving skills, experience with Gsheets is a plus,
• A ‘high-output do-er’ with a desire to work in a fast-paced, fast-changing startup environment.

What’s in it for you?

• Opportunity to join a fast-growing, award-winning and super ambitious startup
• Work with a friendly team of highly motivated individuals
• Be in an environment where you are listened to and can actually have an impact
• Thriving collaborative and inclusive company culture
• Competitive remuneration package
• Opportunity to attend industry conferences and events
• Gympass subscription
• Private medical insurance
• Personal L&D allowance
• 25 days holiday + bank holidays
• #LI-CS1

• Working days: Five days per week, Monday to Friday. Shifts are 9am – 5:30pm.. Additional overtime hours are also available.