MD, Retirement
In the UK, most people are not in control of their retirement. Since the advent of auto-enrolment the vast majority of people have a pension, but a small minority know where this money is held and how it will play a part in their retirement. Here at Moneybox we want to help everyone in the UK to have the opportunity to build towards their ideal retirement. We already have thousands of customers and millions of £s invested but we’re still at the start of this journey. This role is to own the Retirement business unit, leading a multi-disciplinary team to build and scale a market leading retirement proposition.
The MD will own the Retirement P&L and will work in close partnership with the Founders and senior leadership team to deliver exceptional customer service, an innovative proposition across the entire Retirement area, and strong commercial performance.
The MD must possess strong business judgment, communication and management skills. They will be passionate about our mission and willing to stretch across both strategic and tactical matters, taking a pragmatic and hands-on approach to more routine tasks when necessary.
What You’ll Do
Leadership:
- Lead the Retirement mission cross functional team. This will be a mix of direct reports and functional team members dedicated to the retirement mission. You will provide the vision and lead the execution for the team.
- This will involve balancing short term ‘tactical’ prioritisation and longer-term strategic initiatives.
- Proposition Development
- Crucial to the success of the Retirement mission is building the best possible service. Therefore, a key part of this role is leading the overall proposition development to help customers be sufficiently incentivized to engage with an area of their life that they may shy away from, and to make the entire customer journey best in class, from transferring a pension to understanding future retirement options.
Customer Acquisition:
- Attract customers at scale through a combination of internal ‘marketing’ to the existing Moneybox customer base and external marketing to attract new customers directly into the retirement service.
- Work with the marketing team to develop a retirement focus marketing strategy that will likely involve a broad range of marketing approaches and channels.
Operational Efficiency:
- Ensure that our back office processes are as efficient as possible to ensure both the best customer experience and also the most sustainable commercial model – this is an important area as certain elements of the service (for example pension transfers) are operationally complicated and intensive.
Regulatory Engagement:
- Work with the compliance team and provide initial regulatory oversight over the retirement mission to ensure that we are meeting all of our regulatory obligations. Given the subject, this is an area that (rightly) will attract a lot of regulatory scrutiny.
- Where appropriate work with regulators and other relevant bodies to ensure that Moneybox is well positioned to help drive forward industry changes to improve the broader sector.
Experience and Skills
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- We are looking for a very well-rounded candidate, who has experience across one or more of these areas (although please note we don’t expect you to have done all of this!):
- Broad general management experience, or a senior product management or proposition development role.
- Experience working in a high growth B2C environment (start up/scale up exposure would be an advantage).
- Experience of ‘owning’ a P&L.
- Experience of working within a regulated industry would be desirable.
- Experience working with a high-growth business as it scales into new products and distribution channels and grows the customer base.
- A track record of implementing systems and processes that are scalable, repeatable and consistent.
Who You Are
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- Smart, analytical and commercially astute.
- Excited about being part of a fast-growing company that’s trying to make a positive mark on the world
- Able to make decisions quickly and effectively.
- Disciplined approach to leadership and governance, but able to move flexibly and be comfortable with the ambiguity inherent in a small, fast-growth group.
- Excellent communication skills with an ability to distil complex concepts in a highly accessible way for audiences ranging from the Board of Directors to employees.
- Strong people-orientation, able to establish relationships based on trust.
- Pragmatic and calm, willing to roll-sleeves-up to get things done and leading by example.
Please read before you apply!
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If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file, you can contact us at email: DPO@moneyboxapp.com
It's important you know
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