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Our Customer Operations-AML team are responsible for all customer-facing elements of our anti-money laundering requirements. AML Team Supervisors provide the structure and support to keep the day-to-day operations of our AML team running smoothly as well as the analysis and planning to improve measures. They provide line management and professional guidance to a small group of Executives in their team, alongside ownership of workflow management and escalation across the whole team at specified times.
As a Supervisor in the AML team, you will be an expert in the processes your team undertake, as well as being at the forefront of improvements or new measures. You’ll manage this whilst keeping the customer experience at the front of mind to ensure that customer onboarding is an exceptional experience for all customers. You’ll be a strong line manager; you will act as a coach and conduct performance reviews along with weekly 1-1’s with AML Team Executives, focusing on improving their skills and overall performance.
You will also be able to step in and help out wherever needed throughout the day, and act as a duty coordinator with the support of other supervisors. You will work closely across other customer-facing teams in order to ensure that resources are fairly distributed for the best customer outcome that day.
The Supervisor role will require you to be in the loop with all company changes, roadmaps and the delivery of targets and goals in the relevant mission teams. You will work closely with the Customer Operations Senior Manager and other supervisors to provide structure and guidance to develop and maintain a high-performing team.
Working closely with the Managers, other Supervisors, and our Compliance team with supporting the team daily, this role will be responsible for but not limited to the following:
At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential
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