Moneybox wants to help a generation invest in their future. As part of this mission we are about to launch a new service that makes it quick and easy to transfer all your old pension pots into the Moneybox app. As a member of the customer operations team, you’ll be instrumental in helping our first pension customers get fully set up and making sure the customer experience is a great one!
You’ll be answering questions from customers, calling pension providers, and constantly feeding back to the product team with any improvements that can be made to the process. In addition, you’ll be helping our Customer Delight Team with any extra administration for customer’s accounts.
Work closely with the customer operations and customer delight team in tasks including:
Working days: Five days per week which may include one weekend day (where you can work from home).
By sending us your application you acknowledge and agree to Moneybox using your personal data as described below. We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.
We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.
If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file, you can contact us at email: firstname.lastname@example.orgAPPLY NOW
All investing should be regarded as longer term. The value of your investments can go up and down, and you may get back less than you invest.