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What if I’m having trouble logging in?

If you’ve forgotten your password or are having trouble gaining access to the app, you can request a password reset link by selecting ‘Log in with email’ from the login screen, and tapping ‘Forgotten password?’.

Please make sure you’re using the email address you used to sign up. If you have previously deleted your Moneybox account, please contact us via the details below via the email address your account was registered to, and our team can reopen your account.

Note that if you’re trying to log into your account on a new device, we also require you to verify this log in. To do this, you’ll be sent a link to your registered email address. If you’re not receiving password reset or verification emails, or you’re still having trouble logging in, feel free to contact our Support Team at support@moneyboxapp.com who will help out!

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It's important you know

Capital at risk. All investing should be for the longer term. The value of your investments can go up and down, and you may get back less than you invest. Tax treatment depends on individual circumstances and may be subject to change in the future.

A 25% government penalty applies if you withdraw money from a Lifetime ISA for any reason other than buying your first home (up to £450,000) or for retirement, and you may get back less than you paid into your Lifetime ISA.

Your home may be repossessed if you do not keep up repayments on your mortgage.

Payments you make into your pension won’t be accessible until the minimum pension age (currently 55, increasing to age 57 from 2028). Tax treatment depends on individual circumstances and may be subject to change in the future.

For Business Saver: T&Cs apply. Max one withdrawal per day.

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