How can I connect an HSBC account?

Moneybox can only connect to HSBC for round ups using the password login option – i.e. not your Secure Key. If you normally log in with your password then you should already have everything you need.

When first creating your HSBC account, you will have created a password. If you have forgotten this password, follow the instructions to change your password.

Changing your password

  1. Log in to the desktop version of HSBC online banking (doing this on a mobile device is much more difficult as some buttons are small and difficult to select).
  2. Click the ‘Update’ button in the ‘My details and preferences’ section
    HSBC accounts
  3. Click ‘Change password’
    HSBC account details
  4. Create a new password and then confirm that password by re-entering it. Using your Secure Key, generate and enter a security code as shown, and then click ‘Update’.
    HSBC change password
  5. Click ‘Continue’ to be taken back to your account overview.
    HSBC password change confirmation
  6. Finally, to ensure that it’s all working, you may want to log out and in again with your new details using the ‘Without Secure Key’ option.
    HSBC log in
    HSBC log in without secure key
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It's important you know

All investing should be regarded as longer term. The value of your investments can go up and down, and you may get back less than you invest.

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