Changing your details

All topics Your account Changing your details I want to change my password and/or PIN

I want to change my password and/or PIN

You can change your password and PIN in the app in Settings > Security.

If you don’t know your password or cannot gain access to the app, you can request a reset link by selecting ‘Log in with email’ from the login screen, and tapping ‘Forgotten password?’

The reset link will be sent to the email address that you used to sign up. Marking our emails as ‘not spam’ ensures that our service emails aren’t sent to your junk/spam folders.

If you have previously held a Moneybox account which was later deleted, please contact us at support@moneyboxapp.com using the email address your account was registered to and our Support team can reopen your account.

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It's important you know

Capital at risk. All investing should be for the longer term. The value of your investments can go up and down, and you may get back less than you invest. Tax treatment depends on individual circumstances and may be subject to change in the future.

A 25% government penalty applies if you withdraw money from a Lifetime ISA for any reason other than buying your first home (up to £450,000) or for retirement, and you may get back less than you paid into your Lifetime ISA.

Your home may be repossessed if you do not keep up repayments on your mortgage.

Payments you make into your pension won’t be accessible until the minimum pension age (currently 55, increasing to age 57 from 2028). Tax treatment depends on individual circumstances and may be subject to change in the future.

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