Confirming your details

All topics Registering on our website Confirming your details I’ve uploaded my ID and been asked for further information

I’ve uploaded my ID and been asked for further information

If you’ve been asked for further information after uploading a photo of your ID, this just means we need a little more information from you in order to complete our identity checks and get your account set up.

A member of the team will be in touch via email within the next few working days to help out – we may request to see a new photo of a valid piece of ID (i.e. driving licence, passport or national ID card) to confirm your identity. When taking this photo, please ensure that all four corners of the document are clearly visible, and there’s no glare if possible. Please note we’re also not able to accept scans of ID documents.

Once these checks are complete, you’ll be able to continue registering as normal. Personal data supplied will be handled in line with our Privacy Notice.

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It's important you know

Capital at risk. All investing should be for the longer term. The value of your investments can go up and down, and you may get back less than you invest. Tax treatment depends on individual circumstances and may be subject to change in the future.

A 25% government penalty applies if you withdraw money from a Lifetime ISA for any reason other than buying your first home (up to £450,000) or for retirement, and you may get back less than you paid into your Lifetime ISA.

Your home may be repossessed if you do not keep up repayments on your mortgage.

Payments you make into your pension won’t be accessible until the minimum pension age (currently 55, increasing to age 57 from 2028). Tax treatment depends on individual circumstances and may be subject to change in the future.

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