How long does a transfer take?

Transfers in

For investment products, your provider has up to 30 days from the date they receive a transfer request to complete the transfer. For cash products, this period is 15 days. Most transfers take between 2-3 weeks in total, and once your existing provider has sent your transferred funds, these can take a few working days to reach us – our team will keep you up to date throughout the process!

Transfers out

This can vary between transfers, however once we receive the request from your provider, we double check all the details of the request and perform a bank verification check. Once this is done, the transfer process itself typically takes from 1-3 weeks to complete. For ‘in-specie’ transfers out from investment accounts, this process typically takes longer – see ‘What is an in-specie transfer?’ for more information.