Your account

Statements are available in-app in Settings > Account documents > Statements. Here you can generate a new statement, based…

You can change your password and PIN in the app in Settings > Security. If you don’t know your…

If you have funds in your account(s), you’ll need to withdraw or transfer out any funds held with Moneybox…

Your address, phone number and email address can be updated in the app in Settings > Tap your name…

If you’ve switched banks using the Current Account Switching Service, it’s worth noting your bank account will automatically update…

If you are no longer a UK resident, please let us know by contacting us either through the in-app…

Dealing with financial matters can feel difficult and overwhelming when someone passes away, so at Moneybox we want to…

If you’ve forgotten your password or are having trouble gaining access to the app, you can request a password…

If there’s something you’d like to make us aware of, including any financial worries, life events like losing your…

As we take all of our payments through the Moneybox app, your account doesn’t have a sort code/account number…

At the moment, all of our services are offered via the Moneybox app, and so it isn’t possible to…

Yes, you can cancel any Moneybox account within its cancellation period, which is: 14 days from your first payment…

We can facilitate helping to manage another person’s Moneybox account in the case of lasting powers of attorney, guardianship…

When you’re signed in to the Moneybox app, you can log out in Settings > Tap your name >…

We accept letters of authority via email and post. These can have a digital or wet signature, and remain…