Getting started
18 Support topics
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Can I open an account without a National Insurance number?
Your National Insurance number is required by HMRC should you choose to open a Cash ISA, Stocks & Shares…
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I’ve uploaded my ID and been asked for further information
If you’ve been asked for further information after uploading a photo of your ID, this just means we need…
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How do I upload my ID and what can I upload?
Please take a photo of either your passport, driving license, or National Identity card. Your ID needs to be…
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Which account should I choose?
Moneybox offers a few different ways to save and invest. Before you get started, you should consider what you’re…
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Does Moneybox run credit checks?
No. The checks we make on your account during registration use a provider called Onfido and are an identity…
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Why do I need to set up a Direct Debit?
Any funds you add to the app are taken from your linked bank account, so you’ll need a UK…
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What devices can I use the Moneybox app on?
If you’re an existing Moneybox customer, you can sign in to your account via the Moneybox website on your…
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Why have I been asked for ID while registering?
As a financial services organisation, we’re required to verify your identity and run anti-money laundering checks on all our…
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Does Moneybox offer joint accounts?
No, at the moment we do not offer joint accounts at Moneybox. However, if you have a Moneybox Lifetime…
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Can I sign up for an account on the Moneybox website?
If you’re looking to open a Cash ISA or Open Access Cash ISA, you can sign up on the…
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What is Moneybox?
With Moneybox, you can start saving and investing for your future with as little as £1. By linking your…
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How old do I have to be to open an account?
You must be at least 18 years old to open an account with Moneybox. If you have parental responsibility…
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Is Moneybox available to people outside of the UK?
Moneybox is only currently available in the UK, and in order to register for any of our accounts you’ll…
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How can I sign up?
If you’re looking to open a Cash ISA or Open Access Cash ISA with Moneybox, you can sign up…
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How does Moneybox work?
With Moneybox, you can set up a savings or investment account from your mobile phone in just a couple…
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What’s the minimum amount of money I need to get started?
For one-off deposits made in the Moneybox app through our collection cycle, you can get started with just £1!…
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Can I have two different profiles with Moneybox?
You should only register for one Moneybox account, however you can open more than one product with us within…
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Can I open a Moneybox account even if I don’t have a National Insurance number?
Yes – you can open a GIA (General Investment Account), Simple Saver, or one of our Notice Accounts without…
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It's important you know
Capital at risk. All investing should be for the longer term. The value of your investments can go up and down, and you may get back less than you invest. Tax treatment depends on individual circumstances and may be subject to change in the future.
A 25% government penalty applies if you withdraw money from a Lifetime ISA for any reason other than buying your first home (up to £450,000) or for retirement, and you may get back less than you paid into your Lifetime ISA.
Your home may be repossessed if you do not keep up repayments on your mortgage.
Payments you make into your pension won’t be accessible until the minimum pension age (currently 55, increasing to age 57 from 2028). Tax treatment depends on individual circumstances and may be subject to change in the future.