Fraud & security
6 Support topics
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What data do you access for round ups and how do you keep it safe?
If you choose to use round ups, you’ll need to use your online banking log in details to establish…
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How do I report unauthorised access to my account?
If you notice anything suspicious, such as changes to your account that you do not recognise, or believe that…
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My phone has been lost or stolen. What should I do?
Please contact our Support team at support@moneyboxapp.com and a member of the team will be able to help out.
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Is my money secure?
We are authorised and regulated by the Financial Conduct Authority (FCA) with firm reference number 712935 (and number 792703…
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Are my savings covered by the Financial Services Compensation Scheme (FSCS)?
The Financial Services Compensation Scheme (FSCS) is a government fund that exists to help consumers in the event of…
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Can I set up biometric login?
Yes – there are a few different methods you can use to log in to your Moneybox account. During…
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It's important you know
Capital at risk. All investing should be for the longer term. The value of your investments can go up and down, and you may get back less than you invest. Tax treatment depends on individual circumstances and may be subject to change in the future.
A 25% government penalty applies if you withdraw money from a Lifetime ISA for any reason other than buying your first home (up to £450,000) or for retirement, and you may get back less than you paid into your Lifetime ISA.
Your home may be repossessed if you do not keep up repayments on your mortgage.
Payments you make into your pension won’t be accessible until the minimum pension age (currently 55, increasing to age 57 from 2028). Tax treatment depends on individual circumstances and may be subject to change in the future.