Deposits & withdrawals
17 Support topics
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Which banks do you support for round ups and easy bank transfers?
Round ups and easy bank transfers are supported for a wide range of banks, but we’re always looking to…
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Can I use a joint bank account to pay in?
Yes, you can link a joint bank account to your Moneybox account. To set this up, please note that…
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How will withdrawals affect my ISA allowance?
Moneybox does not currently offer a flexible ISA, meaning that withdrawals do not reset your £20,000 contribution allowance for…
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How can I move money from another account into my Moneybox Lifetime ISA?
You can move up to £4,000 each tax year (or your remaining LISA allowance for the tax year) from…
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How do Gifts from family and friends work?
Gifts are a way for family and friends to help give a head start on your savings by making…
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How can I change my payment settings?
Your recurring payment settings can be updated in the app at any time. Recurring weekly deposits can be changed…
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Can I deposit instantly?
We offer two ways to pay instantly into some of our accounts – easy bank transfers and manual bank…
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How do I sell all of my investments and empty my account?
To make a full withdrawal from your investment account (Stocks & Shares ISA, GIA, or Stocks & Shares Lifetime…
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Can I move money between Moneybox accounts?
You can request to move money between your Moneybox products in Settings > Move money between accounts. At the…
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How much could I save from round ups?
This will vary according to how many transactions you make, but Moneybox customers save on average £12.37 per week…
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How do round ups work?
Round ups can be a great way to set aside money little and often, and can be used in…
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How can I pay in?
There are a few ways you can pay into your Moneybox account! Easy bank transfers For most of our…
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Why have I received less than I was expecting when selling my investments?
When you request a sale of your investments, this is sent to be processed the next working day. Until…
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How can I withdraw from my Moneybox account?
Withdrawals from most of our accounts can be requested directly from the app in Settings > Withdraw. Withdrawing from…
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How long does it take to add money to my account?
At Moneybox, you have the option to set up recurring payments that are collected and debited from your account…
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How do I connect more round up accounts to Moneybox?
You can add more round up accounts in Settings > Round ups > Round up accounts. If you hold…
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Do I have to use round ups?
You don’t need to use round ups to pay into your Moneybox account. If you’d prefer not to use…
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It's important you know
Capital at risk. All investing should be for the longer term. The value of your investments can go up and down, and you may get back less than you invest. Tax treatment depends on individual circumstances and may be subject to change in the future.
A 25% government penalty applies if you withdraw money from a Lifetime ISA for any reason other than buying your first home (up to £450,000) or for retirement, and you may get back less than you paid into your Lifetime ISA.
Your home may be repossessed if you do not keep up repayments on your mortgage.
Payments you make into your pension won’t be accessible until the minimum pension age (currently 55, increasing to age 57 from 2028). Tax treatment depends on individual circumstances and may be subject to change in the future.