Managing accounts on our website

Can I close my Moneybox account on the website?

Before you can close your Moneybox account, you’ll first need to withdraw your balance, or cancel your account if you’re within your cancellation period.

For Cash ISA customers, you can withdraw your full balance in Home > View account > Withdraw. If you hold other accounts with us, you’ll need to withdraw the Moneybox app (Settings > Withdraw).

Once your account(s) are empty, just contact our Support team by emailing support@moneyboxapp.com – we’ll close your account for you and you’ll receive an email to confirm. Or, if you have the Moneybox mobile app, you can close your account in Settings > Tap your name > Delete account.

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It's important you know

Capital at risk. All investing should be for the longer term. The value of your investments can go up and down, and you may get back less than you invest. Tax treatment depends on individual circumstances and may be subject to change in the future.

A 25% government penalty applies if you withdraw money from a Lifetime ISA for any reason other than buying your first home (up to £450,000) or for retirement, and you may get back less than you paid into your Lifetime ISA.

Your home may be repossessed if you do not keep up repayments on your mortgage.

Payments you make into your pension won’t be accessible until the minimum pension age (currently 55, increasing to age 57 from 2028). Tax treatment depends on individual circumstances and may be subject to change in the future.

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