CRM Senior Executive

Our Commitment to DE&I

At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential.

About Moneybox

Moneybox is the award-winning app that helps you turn your money into something greater. We’ve brought saving, investing, home-buying, and retirement services all together into one simple app, so it’s easier than ever to achieve your goals and build wealth, whatever your starting point.

Job Brief

What you’ll do

• Develop and execute advanced customer marketing strategies that drive engagement, retention, and lifetime value
• End-to-end management and optimisation of multi-channel (email, push & in-app message) campaigns, ensuring seamless customer experiences
• Utilise data-driven insights to personalise communications and customer interactions, tailoring strategies to various customer segments
• Collaborate with cross-functional teams, including Product, Marketing, and Insight, to enhance the customer journey
• Monitor and analyse CRM metrics to track performance, identify trends, and inform continuous improvement
• Use data to turn abstract and complex concepts into simple, practical and innovative solutions that frame clear opportunities for how Moneybox can continually connect with our customers
• Stay abreast of industry trends and best practices to innovate and enhance CRM strategies.

Who you are

• Passionate about Moneybox and our services, excited about being part of a fast-growing company making a positive impact.
• A driven and ambitious professional looking to further your career in an exciting, rapidly-growing environment.
• A proactive self-starter who combines a bias for action with strong organisational skills, attention to detail, and the ability to solve problems independently.
• Confident and outgoing, with a willingness to start conversations and engage deeply with colleagues and customers.
• A collaborative team player who values feedback and is dedicated to continuous improvement.
• Naturally personable and an excellent communicator, with a genuine passion for your work and the people you work with.
• Capable of balancing fun with professionalism, fostering a positive work environment.

Experience and skills

• 4-5 years of relevant CRM experience in a consumer-facing environment.
• Advanced knowledge of CRM tools, HTML, and CMS systems preferred.
• Proven ability to translate customer insights into meaningful, actionable strategies that drive business results.
• Expertise in building data infrastructure and designing experiments with key stakeholders to generate actionable insights.
• Experience in leading and project managing multiple workstreams, with strong prioritisation skills.
• Highly detail-oriented, diligent, and methodical, ensuring accuracy and consistency in all deliverables.

What’s in it for you?

• Opportunity to join a fast-growing, award-winning and super ambitious business.
• Work with a friendly team of highly motivated individuals.
• Be in an environment where you are listened to and can actually have an impact.
• Thriving collaborative and inclusive company culture.
• Competitive remuneration package.
• Company shares
• Company pension scheme
• Hybrid working environment
• Home office furniture allowance
• Personal Annual Learning and Development budget
• Private Medical Insurance
• Health Cash Plan (cashback on visits to the dentist & opticians etc)
• Cycle to work scheme
• Gympass subscription to a variety of gyms and wellbeing apps
• Enhanced parental pay & leave
• 25 days holiday + bank holidays with additional days added with length of service.

This is a hybrid role. Our office is in London, by the Oxo Tower