Compliance Manager (Payments & Conduct)

Our Commitment to DE&I

At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential.

About Moneybox

Moneybox is the award-winning app that helps you turn your money into something greater. We’ve brought saving, investing, home-buying, and retirement services all together into one simple app, so it’s easier than ever to achieve your goals and build wealth, whatever your starting point.

Job Brief

The Risk & Compliance team plays a key role in protecting our customers and Moneybox and works closely with the rest of the business. This Senior Compliance Manager role will be a subject matter expert in payments and conduct, and be responsible for advising on and overseeing Moneybox’s payments processes, as well as broader conduct risk responsibilities.

What you’ll do

Working closely with the rest of the Risk & Compliance team and the business, you will help Moneybox build a best in class payments system as well as ensure effective management of key aspects of conduct risk. You will be involved in, but not limited to, these duties:

• Advise the business to help build a great payments experience so our customers can seamlessly contribute to and withdraw from their Moneybox products
• Be the Compliance lead on key aspects of conduct risk, including but not limited to: consumer duty; vulnerable customers; senior managers and certification regime; conflicts of interest; and whistle blowing
• Provide compliance oversight of payment services and conduct risk through monitoring and periodic reviews to ensure they work as planned and deliver good customer outcomes
• Manage relationships across the business
• Carry out regulatory projects to deliver change
• Prepare and maintain policies and procedures
• Promote awareness and provide training when necessary on regulatory requirements and expectations
• Contribute to broader work carried out by the team to continually enhance controls
• Keep up to date with regulatory developments and initiatives impacting your responsibilities

Who you are

• A driven, motivated person who’s looking to build their career at an exciting, fast-growing company that’s trying to make a positive mark on the world.
• Has a strong bias for action.
• Has an independent and questioning mind.
• Able to adapt quickly and manage competing priorities.
• Takes a methodical, analytical approach to make good judgements.
• Unafraid to take on new challenges, developing deep knowledge in new areas.
• Naturally personable, a great communicator who has a passion for their work and the people they work with.
• Knows how to have fun whilst maintaining a professional outlook.

Experience and Skills

• Experience in overseeing payments and conduct risk
• Detailed knowledge of UK regulatory requirements, particularly requirements relating to the Payment Services Directive 
• University educated with at least one degree
• Great communication and listening skills
• Fluency in English
• Ability to work with minimal guidance

What’s in it for you?

• Opportunity to join a fast-growing, award-winning and super ambitious business.
• Work with a friendly team of highly motivated individuals.
• Be in an environment where you are listened to and can actually have an impact.
• Thriving collaborative and inclusive company culture.
• Competitive remuneration package.
• Company shares
• Company pension scheme
• Hybrid working environment
• Home office furniture allowance
• Personal Annual Learning and Development budget
• Private Medical Insurance
• Health Cash Plan (cashback on visits to the dentist & opticians etc)
• Cycle to work scheme
• Gympass subscription to a variety of gyms and wellbeing apps
• Enhanced parental pay & leave
• 25 days holiday + bank holidays with additional days added with length of service.

Our office is in London, by the Oxo Tower