Behind the scenes: Meet our Retirement Team
From hitting 10,000 pensions transfers to launching contributions, we’ve come a long way since our Personal Pension beta went live in January 2019! The Moneybox pension now has its own dedicated ‘retirement team’, and today we’re catching up with our Pension Transfer Executives Adam, Kasey, Max, and Sherina, as well as team lead Lee to find out more about their roles:
Give us an insight into your role – what does an average day look like for the team?
A typical day in the transfers team starts with making sure all customer queries relating to pensions that have come in overnight are answered in a friendly and efficient manner, which can take anywhere between 20 minutes to a few hours. Once done, we’ll spend the majority of our day ensuring all transfers are going smoothly by contacting providers or customers as soon as any issues arise – our goal is to make the transfer process as seamless as possible! Many of us also have a number of exciting side projects we’re working on which can often take up a large part of our day, all of which work towards building the best pension service in the industry and adds an element of uniqueness to each of our roles.
In the world of pensions, no two days are the same! From liaising with pension providers, to reviewing operational processes to maximise efficiency and answering queries from customers about pensions and their transfers. We work in collaboration with multiple teams across the business on a daily basis to ensure our pension transfer process is the best it can be!
I’ve never really thought about my pension – why is it important?
That’s true for most! We often don’t think about what we’re going to do when we reach retirement age. For those that haven’t been able to set aside an adequate pension pot, there is the realisation that in order to maintain their lifestyle they’ll likely have to continue to work.
If you want to continue working, as many do, then great! But, if you want to go on that dream adventure, or just slow down, it’s important to recognise that that won’t happen by chance. You don’t need to have a retirement plan, but it’s essential to give yourself room to decide what to do when you get there. You can do that by starting a pension and contributing regularly.
I was exactly the same before I joined the team. I had no idea how much I would need to live comfortably in retirement and to cut a long story short – it’s a lot more than I thought! Now I’m always telling people that it’s never too early to start planning for your future! The massive effect of compounding over a long period has a huge impact on the value of your pension pot and can make what seems like a small sum of money today into a substantial amount in the future.
How do you think the pensions landscape is changing?
I think across the financial industry things are becoming more transparent, but pensions are the exception and that definitely needs to change! Legacy companies that send yearly statements, have no online presence and only send 1 yearly statement full of complicated jargon need to adapt to the digital age.
Consumers are wanting more control over all aspects of their finances and technology improvements are making it easier to do so. Companies like Moneybox are making it easy to bring all of your workplace pensions into one place, make contributions to your pension pot, and easily manage where it’s invested. Consumers want more access to features like this so they can more easily plan for their future.
Favourite thing about being part of the Pensions Transfer team
Everyone in the team is welcoming, intelligent and eager to learn, whilst always having the customers best interests to mind. Even whilst working remotely everyone is still working hard and communicating effectively. We have daily catch ups to plan the day ahead that also involves some fun activities as well – it’s a great environment to be in even though we aren’t together in the office.
It’s great to be part of such a supportive team and company that tackle problems head on whilst still being able to have a bit of fun!
Because the pension is a relatively new product for Moneybox things are changing all the time. It keeps the day interesting and there are a bunch of side projects to get involved with which allow us to collaborate with different teams across the business.
We also have great people in our team, who genuinely care about making things better for our customers and it’s a privilege to work around such awesome people!
Being able to help people take control of their pension and finances, as well as being able to work on changes to help improve the experiences of our pension customers. As well as that, the culture of Moneybox as a whole makes working here thoroughly enjoyable.
Any advice for those looking to join the team?
Prepare yourself to get stuck in right away and work in a really exciting environment. You’ll learn something new everyday and with the team, time really does fly!
Apply – we’re a friendly bunch! If you like a fast-paced environment, getting stuck in with projects and want to be part of a company trying to give a generation the tools to financially plan for their future (near and far), then you’ll love Moneybox.