As the year is coming to a close, we wanted to look back and say thank you for being part of our community in 2021. It’s been another challenging year for everyone, but it’s been brilliant to see so many of you continuing your journey with Moneybox.
We’ve continued to work hard this year, bringing you new accounts, features and tools to help make your money work harder in 2021. Here are some of our highlights:
- More than 700,000 people are now part of the Moneybox community
- You saved and invested £1.25bn with us this year
- Our team grew from 175 to 255 people and we made the LinkedIn Top Startups list for the third year running
- We continued to build on our carbon-neutral journey, offsetting our 2020 footprint
- We launched a new and improved This Week tab in the app
- Our Customer Support teams achieved a customer happiness rating of 95.3% on our in-app chat, with 4508 new feature requests captured
Explore more of this year’s updates and hear about some of the exciting new projects coming up in 2022…
2021 was another great year for the Moneybox Pension. With the help of our provider search tool and team of pension detectives, we helped you find and combine £5.8m in lost pension pots! In total, our pension customers consolidated an impressive £100m into their personal pensions. 💸
This year, we released a range of new features to help you build a retirement fund worth waiting for, the most recent being our handy pension calculator. By crunching numbers, our calculator tells you how much you need to save to hit your retirement savings target. Hundreds of thousands of you have already used the calculator and are now saving more towards your retirement – nice one! 🎯
We also launched our brand new Pensions Academy to simplify saving for retirement, including bitesize videos on topics like pension tax relief and how much to save. Finally, we increased our fund range for pension customers, allowing you to customise your investments even further. We’ve got big plans for our pension in 2022, so stay tuned!
It’s been an exciting year for home-buying, with the launch of Moneybox Mortgage Advice! We’ve loved helping hundreds of you find and secure the right mortgage, whether it was your first home, next home or remortgaging. It’s also great to see that our service has received so many 5-star Trustpilot reviews. ⭐
As a mortgage adviser myself, I couldn’t fault the service they provided! Everything was processed super quickly, updates every day as soon as they came through and took any stress away completely – and all for a free service too!
We were also thrilled to have helped almost 16,000 of you reach your deposit goals and withdraw from your Lifetime ISAs, ready to get the keys to your new home. In total, over 19,000 customers have now bought their first home with a Moneybox Lifetime ISA – that’s enough houses to fill the town of Lisburn in Northern Ireland! Congratulations to all our first-time buyers on smashing their goals and becoming homeowners in 2021. 🏡
Did you catch the release of our in-app First-time Buyer Guide? Our ten-part guide walks you through every step of the home-buying journey, giving you all the information you need to be a confident first-time buyer.
While it’s been another wild ride for global stock markets this year, it’s been great to see our community continue to grow their money through investing. Here’s how we invested in you this year…
We launched five new funds, including technology, healthcare, Islamic, emerging markets and emerging markets ESG, bringing you even greater choice across your investments. Not only that, we also introduced instant bank transfers, allowing you to skip our weekly collection cycle and invest on your own schedule. To use instant bank transfers just make sure you’re on the latest version of the app, then head to your Stocks & Shares ISA or GIA > Cash available to invest. 🗓️
Investing should be exciting, not daunting, which is why we revamped our Investing Academy this year to bring you eight simple lessons to grow your money with confidence.
Keep your eyes peeled for even more new funds coming early in the new year – an update we’re particularly excited about! 🚀
We expanded our savings offerings this year with the launch of two new accounts:
- Simple Saver (powered by Shawbrook Bank) – get 0.47% AER* variable to build your savings and easily access your money when it suits you with one withdrawal per month.
- 120 Day Notice Account (powered by Shawbrook Bank) – get 0.80% AER* variable and work towards your shorter-term goals. This account has a 120 day notice period, which means that when you make a withdrawal request the money will be available after 120 days.
Whether you’re saving for something special or just for a rainy day, it’s great to be helping you save in a way that suits you across our range of accounts. 💰 We’ll be launching even more savings accounts in 2022 and you’ll hear more about this early in the new year!
Wishing you a safe and Happy New Year!
All investing should be regarded as longer term (minimum 5 years). The value of your investments can go up and down, and you may get back less than you invest.
Payments you make into your pension won’t be accessible until the minimum pension age (currently 55). When deciding whether to transfer your pension, it’s important to compare the charges, investment options & benefits between Moneybox and your old provider. Moneybox cannot accept a transfer from a pension your employer is currently paying into. If you’re not sure whether the Moneybox Pension is right for you, you may want to contact a suitably qualified financial adviser for help.
A 25% government penalty applies if you withdraw money from a Lifetime ISA for any reason other than buying your first home (up to £450,000) or for retirement. Your account also needs to be open for 12 months before you can withdraw penalty-free for a house purchase. It counts as ‘open’ once you’ve made your first contribution. Tax treatment depends on individual circumstances and is subject to change.
Moneybox Mortgage Advice is provided by Moneybox Mortgages Ltd. Your home may be repossessed if you do not keep up repayments on your mortgage.
For savings accounts – *AER stands for annual equivalent rate and illustrates what the interest rate would be if it was paid once each year. Withdrawal restrictions may apply. Rates shown as at 31/12/21.